procesmanagement

Procesmanagement, or process management, is the systematic planning, execution, monitoring, and continuous improvement of the processes by which an organization delivers value. It aims to align day-to-day operations with strategic objectives by defining roles, responsibilities, and performance criteria for end-to-end workflows.

Core activities include mapping and modelling processes, designing efficient workflows, documenting procedures, standardizing best practices, and implementing controls. It also involves defining process owners, establishing governance structures, and collecting data on process performance to support decision making. A typical lifecycle follows design, execution, monitoring, and optimization.

Methodologies and tools commonly associated with procesmanagement include Business Process Management (BPM), Lean, Six Sigma, and Continuous Improvement. Process mining and process automation technologies help discover bottlenecks, measure throughput, and automate routine steps. Notation such as BPMN (Business Process Model and Notation) is used for process diagrams and communication.

Procesmanagement sits across departments and interfaces with quality management, IT, and operations. It is distinct from project management in that it aims for ongoing process excellence rather than a finite initiative. Effective procesmanagement requires sponsorship from leadership, clear ownership, and a culture that embraces measurable improvement.

Benefits of good procesmanagement include higher efficiency, consistent quality, improved customer satisfaction, regulatory compliance, and greater organizational agility. Common example process families are procure-to-pay, order-to-cash, and hire-to-retire. By continuously monitoring key performance indicators, organizations can adapt processes in response to changing conditions and opportunities.