incidentteam

An incidentteam, often written as incident team, is a predefined group assembled to coordinate and execute response to incidents that affect an organization's information systems, operations, or physical security. The team is activated when an incident is detected and is empowered to make decisions, direct resources, and communicate with stakeholders in order to restore normal operations and minimize impact. Incident teams may be internal, outsourced, or a hybrid arrangement and commonly operate within formal incident management frameworks such as ITIL, NIST SP 800-61, or ISO/IEC 27035.

Core roles frequently include an incident commander or crisis lead, a technical lead or on‑call engineers, a communications liaison, a legal or compliance liaison, and a scribe or incident log keeper. Depending on the incident, additional subject matter experts from security, networking, software, forensics, facilities, and business units may be mobilized. The team also maintains runbooks or playbooks that describe procedures for escalation, notification, containment, eradication, recovery, and communications.

Incidents are managed through a lifecycle that typically includes detection and reporting, triage and prioritization, containment, eradication, recovery, and post‑incident review. The incidentteam coordinates with stakeholders across IT operations, security, management, legal, customers, and regulators, and it uses incident tracking, communication channels, and forensic or diagnostic tools. Documentation, evidence handling, and compliance with data protection requirements are commonly observed.

Effective incident teams rely on training and practice, including drills, tabletop exercises, and regular reviews of past incidents to improve playbooks and controls. Performance is often measured by time to detect, time to respond, restoration time, and the quality of the post‑incident lessons learned.