brugerøvelse

Brugerøvelse is a Danish term that describes a guided exercise in which a person acts as a user to complete tasks within a product, service, or system. The purpose is to train, onboard, or evaluate how users interact with the system, revealing usability issues, learning curves, and user preferences. It is commonly employed in usability engineering, instructional design, and user research.

A typical brugerøvelse begins with clear objectives and carefully selected tasks that reflect real-world use. Scenarios are described to place the user in a context, often with constraints or success criteria. Participants perform the tasks while researchers observe or record. Methods can include think-aloud protocols, screen capture, or eye-tracking. The exercise may be moderated in a controlled setting or conducted remotely and unmoderated.

Outcomes are analyzed using qualitative insights and quantitative metrics such as task success rate, time on task, number of errors, and user satisfaction. Findings inform interface design, content changes, or training materials.

Brugerøvelser are used across domains, including software onboarding, website navigation, and customer-support training. Variants include guided versus unguided tasks, lab-based versus remote sessions, and scenario-based exercises that emphasize specific features. Ethical considerations include informed consent, privacy of collected data, and accessibility to accommodate diverse participants.