NPSkonversio
NPSkonversio is a strategic approach used by businesses to enhance customer loyalty and increase revenue through targeted use of the Net Promoter Score (NPS) metric. NPS is a widely adopted tool for measuring customer satisfaction and loyalty by asking customers how likely they are to recommend a company’s products or services on a scale from 0 to 10. The responses categorize customers into promoters (9-10), passives (7-8), and detractors (0-6).
NPSkonversio focuses on systematically converting passive and detractor customers into promoters. This is achieved by analyzing
The process involves continuous collection of customer feedback, segmentation of customer groups, and deployment of targeted
NPSkonversio is applicable across various industries and can be integrated into broader customer experience management frameworks.
Overall, NPSkonversio offers a structured methodology to leverage NPS feedback proactively, driving improvements in customer satisfaction