ITSMTools
ITSMTools is a software suite intended to support IT service management activities within organizations. It provides a set of interrelated modules to automate and manage core ITSM processes, aligning with ITIL best practices. The term ITSMTools is sometimes used generically to describe tools that implement ITSM workflows rather than a single product.
Core components typically include incident management, problem management, change management, service request fulfillment, configuration management database
Deployment models vary, with options for on-premises, cloud, or hybrid configurations. ITSMTools is used by service
In historical context, ITSMTools-style suites reflect the evolution of ITIL-guided tooling toward integrated platforms that combine
See also: ITIL, service desk, CMDB, change management, incident management, asset management.