tjenesteansvarlig

Tjenesteansvarlig is a role in an organization responsible for a defined service, owning the end-to-end delivery and performance of the service and ensuring it creates value for users while supporting the business goals. The role covers the service across its lifecycle, from design and transition to operation and continual improvement.

Key responsibilities include defining the service scope and requirements, agreeing and monitoring service levels, and ensuring availability, capacity, continuity, and security. The tjenesteansvarlig coordinates with stakeholders, manages budgets and resources, and leads incident, problem, change, and release activities related to the service. They are also responsible for producing and maintaining service documentation, runbooks, the service catalog, and performance reports, and for driving improvements based on feedback and metrics.

In IT service management contexts, the tjenesteansvarlig is often referred to as the service owner or service manager. They collaborate with process owners (for example, incident or change management), technical teams, suppliers, and customers. The focus is on value delivery and outcomes for users, rather than solely on technical components, requiring alignment between business needs and service capabilities.

Qualifications and skills commonly associated with the role include knowledge of IT service management frameworks (such as ITIL or ISO 20000), strong stakeholder and communication skills, business acumen, and experience with service lifecycle management and continuous improvement. The role is widely used in both private and public sector organizations delivering digital or IT-enabled services.