1. Customer focus: Understanding and meeting the needs and expectations of customers is paramount. This involves regular feedback collection and analysis to identify areas for improvement.
2. Leadership: Effective leadership is crucial for driving quality initiatives and fostering a culture of continuous improvement. Leaders must be committed to quality and demonstrate this through their actions and decisions.
3. Engagement of people: Involving employees at all levels in the organization is essential for achieving and maintaining high quality. This includes providing training and development opportunities to enhance their skills and knowledge.
4. Process approach: Focusing on processes rather than just products or services helps to identify and address inefficiencies and areas for improvement. This involves mapping and analyzing processes to ensure they are effective and efficient.
5. Improvement: Laatujohtoinen organizations are constantly seeking ways to improve their processes, products, and services. This involves setting clear objectives, monitoring progress, and making data-driven decisions to drive continuous improvement.
6. Evidence-based decision making: Using data and evidence to make decisions is a key aspect of laatujohtoinen. This involves collecting and analyzing relevant data to identify trends, patterns, and areas for improvement.