Prosessiarvot

Prosessiarvot are normative principles that guide how processes should be designed, managed, and carried out within an organization or public administration. They define value-based constraints on methods and behavior in process work and are distinct from process performance metrics, which measure outcomes such as efficiency or quality.

Origins and usage: In Finnish management and governance literature, prosessiarvot describe the expected qualities of processes, such as user-centered service delivery, transparency, and ethical handling of data. They are often defined by organizations through governance documents, codes of conduct, or quality frameworks to shape how processes are designed and operated.

Core concepts: Common prosessiarvot include efficiency (minimizing waste and cycle times), reliability and quality (predictable results and compliance with standards), transparency and accountability (clear decision points and auditable trails), safety and risk management, fairness and accessibility (equitable treatment and barrier-free access), privacy and data protection, sustainability (environmental and social considerations), and resilience (ability to adapt to changes). These values influence process design, measurement, and improvement initiatives.

Implementation: Processarvot are typically established through stakeholder workshops, policy statements, and process design guidelines. They are embedded in standard operating procedures, training, and governance structures and monitored through audits, governance reviews, and process performance dashboards to ensure alignment with the declared values.

See also: process management, governance, quality management, ethics in information systems.