Prestationsinnehåll

Prestationsinnehåll is a Swedish term that denotes the content, scope, and characteristics of a prestation, i.e., what a provider commits to deliver to a customer under a contract. The concept is used in contract law, procurement, and project management to describe the concrete outputs, outcomes, and standards that form the delivery.

In practice, prestationsinnehåll includes the deliverables, performance criteria, quality standards, quantities, timing, responsibilities, interfaces, and any documentation, training, or support that accompanies the prestation. It defines what is expected to be produced or achieved and how success will be measured.

The term is commonly used in tender documents, service agreements, and statements of work (SoW) or contract annexes. It is closely linked to acceptance criteria and payment milestones, since the customer’s acceptance and compensation often depend on whether the prestationsinnehåll has been fulfilled according to the agreed specifications.

Contexts and examples vary by domain. In IT service delivery, it may specify software features, system performance (such as uptime), data migration, documentation, training, and ongoing support. In construction, it covers technical specifications, drawings, milestones, and compliance with standards. In professional services, it outlines deliverables, schedules, and interim reports.

Best practices for defining prestationsinnehåll include making it specific and measurable, establishing clear acceptance criteria, detailing change procedures, aligning with budget and timeline, and addressing risk and interoperability. Clarity in prestationsinnehåll helps reduce disputes and supports transparent project governance.