Incidentdossiervorming

Incidentdossiervorming is the process of compiling a formal dossier documenting an incident for investigation, accountability, and learning. It is used in safety, security, IT, healthcare and other fields to capture what happened, why it happened, and what should be done to prevent recurrence. The goal is to create a structured, auditable record that supports analysis and decision-making.

A typical incident dossier includes metadata such as date, time, location, and incident type; actors involved; a narrative of the sequence of events; available evidence (logs, screenshots, photos, CCTV); an impact assessment (injury, property damage, service disruption); actions taken in response; witness statements; root-cause analysis; corrective and preventive actions; and follow-up plans. Privacy and data protection considerations are important, including data minimization, access controls, and retention limits.

The process generally follows initiation, data collection, verification, analysis, documentation, review and approval, dissemination to stakeholders, and secure storage with retention policies. Tools commonly used include incident management systems, ticketing platforms, case-management software, and evidence repositories to maintain an append-only record and an auditable trail of changes.

Governance and quality aspects encompass defined roles (incident owner, case manager, investigator), standardized templates, and alignment with organisational policies and external regulations. Compliance with privacy laws and industry standards, as well as regular reviews and audits, help ensure accuracy and reliability of the dossier.

The dossier supports investigations, insurance considerations, regulatory reporting, and organisational learning by documenting what happened, why it happened, and how to prevent recurrence. Challenges include fragmented data sources, inconsistent terminology, time pressure, and balancing transparency with privacy.