Hjelpesystem

Hjelpesystem is a term used to describe systems designed to provide information, guidance, or assistance to users. It can refer to an integrated help feature within software, a broader knowledge base, or organizational services that support customers and clients. In software, a hjelpesystem typically includes context-sensitive help, searchable documentation, FAQs, tutorials, and onboarding materials, as well as channels for direct support such as chat, email, or phone. The goal is to enable self-service, reduce user frustration, and improve overall usability. A well-designed hjelpesystem is built on user-centric principles: clear language, logical structure, consistent terminology, and accessible design that works for people with disabilities, including keyboard navigation and screen reader support. It should be localized and kept up to date with the product lifecycle.

In public and organizational contexts, a hjelpesystem refers to processes and tools that provide assistance to clients and citizens, such as help desks, call centers, case management, and crisis hotlines. Data handling and privacy are important, as these systems often collect feedback and usage data to improve content and response times.

Examples include embedded help in word processors, online knowledge bases for software vendors, and public service portals that guide users through applications or services. Related concepts include customer support, knowledge management, and assistive technology.