FAQs

FAQs, or frequently asked questions, are a curated list of questions and answers designed to address common user inquiries about a product, service, or topic. They are commonly found on websites, in user manuals, help centers, and knowledge bases. The purpose is to provide quick, reliable information to reduce repetitive inquiries and improve the user experience.

A typical FAQ is organized by topic or question, with short, direct answers and links to related resources. Some entries include steps, troubleshooting tips, or guidance on where to find additional help if the issue cannot be resolved within the entry itself. FAQs may be static pages or part of dynamic knowledge bases that are searchable and easily updated. They are intended to be readable and accessible, often using clear headings, concise language, and simple formatting.

Origins of the practice trace to traditional customer support and documentation, with online FAQs becoming widespread as the web grew in the 1990s. The format remains popular because it provides users with rapid, standardized information and can support onboarding and self-service.

Limitations include the risk of outdated or incomplete information and the potential to miss questions important to users. Effective FAQs employ clear categorization, concise wording, regular updates, and a searchable interface, and they typically offer pathways to human support when needed.