serviceåtgärd
Serviceåtgärd is a term used to describe a measure or set of actions intended to ensure, restore, or improve the quality, reliability, and accessibility of a service. The concept is applied across various sectors, including public administration, business-to-customer operations, and information technology service management. It commonly arises in response to a service failure, user complaint, or observed performance shortfalls, and is often part of a structured improvement process.
The scope of a serviceåtgärd can be corrective, aimed at restoring normal service levels after a disruption,
Implementation generally follows a cycle of issue identification, root-cause analysis, planning and resource allocation, execution, and
In practice, a serviceåtgärd is part of governance and continuous improvement. In public-sector contexts, it may