rMM

RMM stands for Remote Monitoring and Management, a category of IT management software used by managed service providers (MSPs) to oversee and administer client endpoints, networks, and devices from a centralized console. RMM tools enable continuous monitoring, alert generation, remote remediation, and automation to maintain IT infrastructure with minimal on-site visits.

Key capabilities include real-time monitoring of system performance and availability; alerting and ticketing integration; remote access and desktop control; software deployment and patch management; scripted maintenance tasks; asset discovery and inventory; and reporting on health, security, and compliance. Many RMM platforms also include security features or integrate with endpoint protection, backup, and network monitoring.

RMM agents are installed on endpoints and periodically report telemetry to a central server or cloud service. MSPs use dashboards to view multiple clients, automate routine tasks, execute remote remediation, and generate invoices or service reports. RMM is often paired with Professional Services Automation (PSA) tools to streamline service delivery, ticketing, and billing.

Benefits include proactive maintenance, faster incident response, reduced on-site visits, and scalable management of multiple customers. Challenges involve security and access control, data privacy, potential complexity, and dependence on connectivity and vendor ecosystems. Proper configuration, least-privilege access, and regular auditing are essential.

Market adoption: widely used by MSPs and IT departments of small and mid-sized organizations. Notable vendors offer a range of cloud-based and hybrid solutions, typically with integrations to other IT management tools. The term RMM may be used variably to describe both core monitoring and broader IT management capabilities.