palautusprosessia
Palautusprosessi, or the returns process, refers to the sequence of actions that take place when a customer seeks to return goods or cancel a service and a seller handles the request. It involves the customer, the seller, logistics providers, and payment processors. The process may cover criteria for eligibility, the method of return, and the final disposition of the item or service.
A typical workflow starts with the customer initiating a return or withdrawal, after which the seller assesses
Legal and regulatory context: In the European Union and Finland, consumers generally have a right to withdraw
Policy design and transparency: Effective returns policies clearly state eligibility, time limits, required documentation, who pays