msp

MSP stands for managed service provider. It refers to an organization that remotely manages a customer's IT infrastructure and user devices. MSPs typically assume responsibility for monitoring, maintaining, and supporting networks, servers, applications, and security. They serve businesses of varying sizes, often focusing on small and midsize enterprises that prefer predictable costs and access to specialized expertise.

Common services include network monitoring and management, patch and vulnerability management, data backup and disaster recovery, cybersecurity, cloud services and migrations, help desk and end-user support, device management, and application management. MSPs may operate on subscription-based pricing with service level agreements that specify response times, uptime, and scope of work. Delivery is primarily remote, with optional on-site support in some contracts, and may leverage automation and standardized tooling to scale.

The business model centers on recurring revenue from managed services contracts, enabling providers to offer centralized expertise and economies of scale to multiple customers. The market has grown alongside cloud adoption and digital transformation, with MSPs increasingly responsible for security posture and regulatory compliance in many industries. Vendors often maintain partnerships with hardware, software, and cloud platforms to streamline integration.

Benefits for organizations include improved reliability, faster issue resolution, enhanced security, scalable resources, and predictable budgeting. Potential drawbacks include dependency on the provider, data privacy and control considerations, possible misalignment of SLAs with business needs, and the need to carefully evaluate contracts and data handling practices.

MSP can also stand for other terms in different contexts, such as Medicare Savings Programs in the United States, or in technology as a generic acronym. Context is important to avoid confusion.