mediátor

A mediátor is a neutral third party who helps disputing parties communicate and reach a voluntary agreement. The mediator does not decide the outcome; instead they facilitate dialogue, clarify interests, and help generate options while remaining impartial and confidential. Mediation is used in civil, family, workplace, community, and international contexts.

The mediator's role is to create a safe environment, establish ground rules, and keep discussions constructive. They use neutral language, active listening, and techniques such as reframing and focusing on interests rather than positions. They may conduct joint sessions and, with consent, private caucuses to better understand each party's needs. Mediation is generally voluntary, confidential, and non-binding unless the parties sign a settlement.

Process: Typically there is an intake and agreement to mediate, a planning phase, joint session(s), and negotiations. If a settlement is reached, the mediator helps draft a written agreement that the parties sign; in some jurisdictions it can be incorporated into a court order or rendered enforceable as a contract. If no agreement is reached, the dispute may proceed through other means.

Qualifications: Requirements vary by country. Many jurisdictions require formal training (often 20–60 hours plus practicum) and affiliation with professional bodies; others allow informal mediators. Specializations include family mediation, workplace mediation, community mediation, and international mediation.