logisticsaffect

Logisticsaffect is an emerging interdisciplinary concept that examines how logistics operations influence human affect and organizational outcomes. It treats logistics as a socio-technical system where processes such as forecasting, inventory control, order fulfillment, transportation, and last-mile delivery affect, and are affected by, workers’ emotions and customers’ perceptions.

Core areas include worker well-being, occupational stress and burnout in warehouses and transit roles, morale and engagement within distribution networks, and customer-facing affect such as perceived reliability, trust, and satisfaction. The reliability of delivery windows, transparency of tracking, and responsiveness to disruptions are linked to positive or negative affect across stakeholders.

Measurement combines organizational psychology methods with operations data. Surveys measure job satisfaction and affective commitment; qualitative interviews illuminate stressors; and service feedback, customer reviews, and contact-center data reflect customer sentiment. Practically, logisticsaffect informs human-centric design, scheduling, automation, change management, and resilience planning to improve well-being and service quality.

Challenges include establishing causal links between logistics performance and affect, data privacy, cross-cultural variation, and balancing efficiency with humane work conditions. The field intersects organizational psychology, human factors, and sustainable operations, and is increasingly relevant for digital transformation, worker engagement, and customer experience management.