kansalaislähtöisyys
Kansalaislähtöisyys, often translated as citizen-centricity or citizen-orientation, refers to an approach in public administration and policy-making that prioritizes the needs, perspectives, and active participation of citizens. It emphasizes designing services and policies around the user experience, rather than from the administrative or institutional viewpoint. This concept suggests that public services should be easily accessible, understandable, and responsive to the diverse requirements of the population they serve.
The core idea behind kansalaislähtöisyys is to shift the focus from internal bureaucratic processes to the
Implementing kansalaislähtöisyys can lead to more effective, efficient, and legitimate public services. When citizens feel heard