Kansalaislähtöisyys

Kansalaislähtöisyys, often translated as citizen-centricity or citizen-orientation, refers to an approach in public administration and policy-making that prioritizes the needs, perspectives, and active participation of citizens. It emphasizes designing services and policies around the user experience, rather than from the administrative or institutional viewpoint. This concept suggests that public services should be easily accessible, understandable, and responsive to the diverse requirements of the population they serve.

The core idea behind kansalaislähtöisyys is to shift the focus from internal bureaucratic processes to the outcomes experienced by individuals. This involves actively listening to citizens, involving them in decision-making processes through various forms of consultation and co-creation, and ensuring transparency in how public resources are utilized. It also means tailoring services to be more user-friendly, often through digital means, but also by considering different demographic groups and their unique challenges.

Implementing kansalaislähtöisyys can lead to more effective, efficient, and legitimate public services. When citizens feel heard and involved, they are more likely to trust and engage with public institutions. This approach promotes a more democratic and accountable form of governance, where the administration serves the public interest by truly understanding and addressing the public's needs. It requires a cultural shift within public organizations, moving towards a service-oriented mindset and a willingness to adapt and innovate based on citizen feedback.