feilleveranser

Feilleveranser is a term used in logistics and e-commerce to describe shipments that do not arrive as ordered. It encompasses incorrect items, wrong quantities, misaddressed deliveries, or items arriving damaged, as well as incomplete deliveries. The concept is used to monitor and improve order accuracy and customer satisfaction.

Etymology: feilleveranser derives from Norwegian feil meaning wrong and leveranse meaning delivery, reflecting its origin in Norwegian logistics practice.

Causes include picking and packing errors, mislabeled items, incorrect item codes, misrouting by sorting systems, address errors, and substitutions during backorder. External factors such as carrier mishandling or improper packaging can also contribute.

Impacts and costs: feilleveranser raise return rates and reverse logistics costs, damage customer trust, and may trigger service level penalties under contracts. They can disrupt inventory accuracy and production planning if not detected quickly.

Measurement and mitigation: organizations track order accuracy rate and OTIF (on-time, in-full) to quantify the problem, along with the feilleveranse rate. Mitigation strategies include barcode or RFID scanning at multiple points, double-check steps in picking, address verification, improved packing standards, staff training, and tighter integration between warehouse management, order management, and carrier data. Real-time tracking, clear customer communications, and data-driven root-cause analysis help reduce recurrence.

See also: order accuracy, OTIF, returns management, reverse logistics.