eadministration
E-administration, or electronic administration, refers to the use of information and communications technologies to deliver public services and support the operation of government agencies. It encompasses both front-end citizen-facing services and back-end administrative processes, with the aim of making public administration more accessible, efficient, and transparent.
Typical components include online service portals, electronic forms, electronic payments, digital identity and authentication, secure messaging,
Back-end modernization often involves integrated enterprise systems, data standards, interoperability frameworks, and cloud or hybrid infrastructure.
Benefits include increased access to services, reduced processing times, cost savings, improved accountability, and enhanced data
Challenges cover cybersecurity and privacy risks, digital divide and inclusion, governance and procurement complexities, legacy systems,
Standards and policy frameworks address identity management, electronic signatures, data exchange, accessibility, and security. National interoperability