Servicetools
Servicetools is a generic term used to describe a family of software applications that support the planning, delivery, operation, and continual improvement of services within an organization. It is commonly applied to information technology service management (ITSM) but the concept extends to other service domains such as facilities, telecoms, and field service.
Typical components include incident and problem management, change and release management, a service catalog and request
Deployment options vary. Servicetools can be deployed on premises, delivered as cloud-based software as a service
Organizations often align Servicetools with ITIL or ITSM practices to promote repeatable processes, data quality, and
Limitations and challenges include integration complexity, licensing costs, data migration, and the need for ongoing governance
Related concepts include ITIL, ITSM, CMDB, service level agreements, automation, and DevOps. Servicetools are used across