ServiceNows

ServiceNows is a cloud-based service management platform designed to unify IT service management, enterprise service management, and customer support workflows within organizations. It uses a modular architecture that supports ITSM processes, business service automation, and knowledge-based self-service.

Core modules include incident management, problem management, change management, request fulfillment, asset management, service catalog, and a knowledge base with a self-service portal. The platform emphasizes automation and workflow design, enabling custom processes, approvals, and automated task routing across teams.

ServiceNows offers extensive integration capabilities through APIs and pre-built connectors to directory services, monitoring tools, CRM systems, and collaboration platforms. It supports event-driven automation and provides a marketplace of apps and extensions for extending functionality.

Analytics and governance features include dashboards, SLA management, AI-assisted insights, reporting, and audit trails. Security and compliance options cover role-based access control, data encryption, identity management, and data residency controls.

Deployment and market position: as a cloud-native SaaS platform, ServiceNows targets IT departments, facilities management, human resources, and other internal service teams seeking to streamline service delivery and improve visibility into work across the organization.

Notes: The name ServiceNows is not widely used to refer to a single, real-world product. It is sometimes discussed as a fictional or generic platform for illustrating service management concepts. It may be confused with ServiceNow, a well-known enterprise service management platform.