Recepcjonici

Recepcjonici is a term used to denote reception staff who serve as the first point of contact in various organizations. In Polish, the standard masculine form is recepcjonista with the plural recepcjonisci and the feminine form recepcjonistka with the plural recepcjonistki. The form recepcjonici is not widely used in contemporary Polish and may reflect regional variation, misinterpretation, or influence from other languages. For practical purposes, the term refers to professionals performing front-desk duties regardless of gender.

Recepcjonici perform front-desk duties that center on guest and visitor service, information provision, and administrative support. Typical tasks include greeting arrivals, answering inquiries by phone or in person, handling reservations and check-in/check-out procedures, directing guests to appropriate staff, managing mail and deliveries, coordinating with housekeeping or security, and maintaining basic records in computer systems. In health care or corporate settings, they may also schedule appointments, manage visitor logging, and assist with compliance and privacy requirements.

They work in hotels, offices, clinics, hospitals, government buildings, conference centers, and event venues. The role is integral to the smooth operation of front-of-house services and often requires coordination with other departments such as housekeeping, security, and management.

Required skills include strong communication and customer-service abilities, fluency in local languages, basic computer literacy, and experience with property management systems, scheduling software, or CRM tools. Employers value professional presentation, problem-solving, and the ability to handle stressful situations. Training is often on the job, with some positions requiring a high school diploma or vocational hospitality training.

Career paths typically start at entry level and may lead to roles such as front-office supervisor, guest services coordinator, or office administrator. Working conditions often include shift work, irregular hours, and a need for reliability and discretion. Salaries vary by country and sector.