Leveringsegnskapene

Leveringsegnskapene (delivery characteristics) refer to the set of properties that describe how a supplier delivers goods or services. They complement product specifications by focusing on delivery performance rather than the product itself. Typical characteristics include timeliness (adherence to the agreed delivery date or window), completeness (delivery of all items in the correct quantities and configurations), condition and packaging (no damage and appropriate packaging), documentation accuracy (correct packing lists, certificates, and invoices), and reliability (consistency over multiple orders). Additional aspects include flexibility to handle changes, accessibility of delivery slots, and cost alignment with the agreed terms. In practice, these characteristics are measured via metrics such as on-time delivery rate, perfect order rate, fill rate, damage rate, and cycle time. They are often codified in service level agreements and used in supplier performance reviews and procurement decisions. Understanding leveringsegnskapene helps organizations manage risk, improve customer satisfaction, and optimize logistics costs. They are applied across industries, from manufacturing and retail to healthcare and e-commerce, with industry-specific considerations such as cold-chain integrity in perishables or regulatory documentation in regulated sectors. While the term itself may be used primarily in Norwegian-language sources, the concept aligns with general supply chain performance management principles used worldwide.