Kvaliteediprotsesside

Kvaliteediprotsesside is the set of processes within an organization that are designed to ensure, manage, and improve the quality of products or services. The term is Estonian in origin and translates to "quality processes."

Key concepts include quality planning, quality assurance, quality control, and continual improvement. Organisations often implement a quality management system (QMS) aligned with standards such as ISO 9001 or EFQM. Methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma, and Lean are used to structure and optimize quality processes.

Implementation typically involves mapping processes, defining quality objectives, and establishing metrics and controls. Common tools include process maps, FMEA, control charts, and audits. Roles may include a quality manager, process owners, and cross-functional teams.

Applications span manufacturing, software development, and service sectors. Benefits include higher product reliability, improved customer satisfaction, reduced waste, better risk management, and compliance with regulatory or contractual requirements.

Challenges include cultural resistance, data quality, integration with existing enterprise systems, and resource constraints. Success depends on leadership commitment, clear governance, training, and ongoing measurement.