Kassapiste

Kassapiste is the area within a retail store where customers complete purchases. In Finnish retail, the term refers to the checkout counter or station, and it may be staffed by a cashier or consist of self-service kiosks where customers handle transactions themselves. It functions as the point of sale and is a key part of the customer service experience.

A traditional kassapiste typically includes a POS terminal or cash register, a cash drawer, a barcode scanner, a receipt printer, and a payment terminal that accepts cash, cards, and increasingly mobile payments. Some setups also include a scale for produce, a bagging area, and shelves or bins for small items near the counter.

The normal process at a staffed kassapiste begins when items are scanned, prices and discounts are applied, and the total is shown to the customer. Payment is made with cash, a card, or a mobile wallet, and a receipt is issued. The cashier bags the purchases, or customers bag their items themselves at self-checkout stations. Self-checkout kassapiste operate with automated scanning and payment interfaces, offering a different checkout experience.

Kassapiste configurations vary by store format. Large supermarkets may have multiple staffed lanes near entrances and exits, plus several self-checkout kiosks. Many retailers use hybrid layouts that allow customers to choose between traditional lanes and self-service options.

Design and security considerations include queue management, accessibility for people with disabilities, clear signage, and staff oversight. Security measures may involve surveillance and procedures for cash handling to reduce loss. The kassapiste influences checkout speed, labor costs, and overall customer satisfaction, and is often integrated with inventory, loyalty programs, and digital receipt options.