KMsystemer

KMsystemer are information systems designed to support knowledge management within organizations. They facilitate the capture, storage, organization, retrieval, sharing, and reuse of knowledge assets to improve decision making, learning, and performance. By codifying both explicit knowledge (documents, databases, procedures) and, to some extent, tacit knowledge (expertise embedded in people), KMsystemer aim to make valuable know-how more accessible.

Typical components of KMsystemer include content repositories such as documents and wikis, knowledge bases, metadata and taxonomy systems for classification, advanced search and discovery, collaboration tools (forums, comments, social features), workflow and governance mechanisms, and analytics for usage and quality control. They often support versioning, access control, and integration with other enterprise systems.

Architecturally, KMsystemer are modular and scalable, commonly built as multi-tier applications with a data layer, application layer, and presentation layer. They integrate with enterprise systems such as ERP, CRM, and HRIS, as well as external sources and communication channels. Deployment choices range from on-premises to cloud-based or hybrid models, with increasing use of Software as a Service (SaaS) options for faster adoption and maintenance.

Benefits of KMsystemer include faster access to expertise, preservation of organizational knowledge, reduced duplication of work, improved onboarding and training, and support for compliance and knowledge governance. Common challenges involve data quality and fragmentation, unclear ownership, privacy and security concerns, resistance to sharing, and the ongoing need to maintain taxonomies and content.

KMsystemer are used across industries for customer support knowledge bases, product and project collaboration, technical documentation, and internal training, and are often part of broader knowledge management programs. Prominent platforms include both mainstream enterprise products and specialized solutions from various vendors.