Incidentlogg

Incidentlogg is a term used to describe a system or repository for logging, tracking, and coordinating information about incidents across an organization. It is designed to support incident response, post-incident analysis, and regulatory compliance by preserving an auditable trail of events and actions.

A typical incidentlogg records essential attributes such as time of discovery, reporter, affected asset, incident type, severity, current status, assigned resolver, and a narrative description. It often includes links to related alerts, monitored metrics, and related tickets.

Key features include incident creation and assignment, workflow-driven escalation, real-time notifications, audit trails, search and filtering, and analytics dashboards for trends and root cause analysis. Many implementations support REST APIs and integrations with monitoring, ticketing, chat, and asset management systems.

Data model commonly uses fields for id, timestamp, reporter, asset, category, subcategory, severity, description, impact, status, assignee, milestones, root-cause, remediation, recovery time, resolution, and closure date.

Lifecycle typically follows detection, triage, containment (in security contexts), investigation, remediation, verification, and closure, with post-incident reviews to capture lessons learned.

Usage spans IT operations, cybersecurity, safety, manufacturing, and customer support; ITIL and other incident management frameworks provide guidance on processes that incidentloggs can support.

Variants and related terms include incident log, incident registry, and incident management system. The term is generic and may refer to a standalone tool, a module within an ITSM platform, or a custom database.

See also incident management, post-incident review, root-cause analysis.