ITSMprocesser
ITSMprocesser is a term used to describe a software component, platform, or framework that orchestrates and automates IT service management (ITSM) processes. It is not a formal standard but a conceptual label for the tooling and workflows that drive ITIL-aligned service delivery. In practice, an ITSMprocesser coordinates tasks, data flows, and decision points across service desks, technical teams, and external suppliers.
Key capabilities typically associated with an ITSMprocesser include process modeling and design, workflow automation, ticketing and
Adoption of an ITSMprocesser aims to improve consistency, reduce manual effort, speed issue resolution, and provide
Considerations include ensuring interoperability with existing ITSM tools, avoiding over-automation, managing complexity, and addressing security and