ITILdriven

ITILdriven is a term that has emerged in the context of IT Service Management (ITSM) and its adoption of the ITIL (Information Technology Infrastructure Library) framework. It generally refers to organizations or teams that have deeply integrated ITIL principles and practices into their daily operations, decision-making processes, and overall service delivery strategy. This implies a mature and systematic approach to managing IT services, focusing on aligning IT with business needs, improving service quality, and achieving cost-effectiveness.

Organizations described as ITILdriven typically demonstrate a strong understanding of ITIL's lifecycle stages, including service strategy, service design, service transition, service operation, and continual service improvement. They often leverage ITIL's best practices for processes such as incident management, problem management, change management, and service level management. The goal is to create a standardized and repeatable model for delivering and supporting IT services, leading to greater efficiency, reduced risk, and enhanced customer satisfaction.

The concept of being ITILdriven suggests more than just awareness of ITIL; it signifies active implementation and continuous refinement of its methodologies. This can involve dedicated training, the use of ITSM tools that support ITIL processes, and a culture that prioritizes service excellence and business value. It represents a commitment to leveraging ITIL as a strategic enabler for the IT department and the wider organization.