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ITILITServiceManagementStandards

ITIL IT Service Management (ITSM) refers to a structured set of practices for delivering IT services that meet the needs of a business. ITSM uses the ITIL framework to align IT services with the requirements of customers and stakeholders, emphasizing value creation, reliability, and continuous improvement. The framework is widely adopted across industries and configurations.

ITIL originated in the 1980s in the United Kingdom and has evolved. The current iteration, ITIL 4,

Historically ITIL described a service lifecycle with five stages: Service Strategy, Service Design, Service Transition, Service

Key processes commonly associated with ITIL include incident management, problem management, change management, release management, service

ITIL is not a prescriptive standard; organizations tailor practices to context. It complements other methodologies like

published
in
2019,
introduces
the
service
value
system
and
the
service
value
chain,
supported
by
34
practices
and
four
dimensions:
organizations
and
people,
information
and
technology,
partners
and
suppliers,
and
value
streams
and
processes.
Operation,
and
Continual
Service
Improvement.
Each
stage
covers
processes
and
activities
for
planning,
designing,
delivering,
operating,
and
improving
services.
level
management,
configuration
management,
capacity
management,
availability
management,
IT
service
continuity
management,
and
financial
management
for
IT
services.
The
configuration
management
database
(CMDB)
supports
asset
and
relationship
tracking
and
provides
a
central
source
of
truth
for
service
components.
Agile,
DevOps,
and
Lean.
Adoption
aims
to
improve
service
quality,
increase
customer
satisfaction,
manage
risk,
and
optimize
costs.
Certification
paths
exist
for
professionals
to
demonstrate
expertise
and
for
organizations
to
validate
capability
in
implementing
ITIL-based
practices.