Fejljournaler

Fejljournaler is a concept used in quality management and information systems to describe a structured log of faults or failures within an organization. It refers to a journal, database, or artefact that records error events, their context, observed effects, suspected causes, corrective actions, and outcomes. The goal is to improve reliability, safety, and user experience by enabling trend analysis, root-cause investigation, and learning.

Fejljournaler is applied across domains such as software development, manufacturing, and service delivery. A typical entry includes fields like timestamp, system or component, error code or message, severity, environment, steps to reproduce, affected users or processes, containment actions, corrective actions, verification results, and lessons learned. Taxonomies support consistent classification and reporting.

Processes around fejljournaler usually align with ITIL, ISO 9001, or Six Sigma. The journal provides traceability from detection to resolution and preventive actions and supports incident management, problem management, and continuous improvement.

Benefits include improved defect detection and resolution speed, better change planning, enhanced auditability, and data-driven improvements. Challenges include data quality, duplicate entries, standardized terminology, and handling of sensitive information.

Implementation involves selecting a tool, defining a standard taxonomy, assigning roles, and establishing a lifecycle with review and learning steps. See also incident reporting, FMEA, root-cause analysis, and continuous improvement.