DeploymentManagement

Deployment Management is a process within IT service management responsible for planning, scheduling, and controlling the movement of new or changed services into the production environment. It aims to ensure that deployments are conducted in a controlled, repeatable, and verifiable manner, with appropriate business readiness and minimal disruption to operations.

Core responsibilities include defining deployment plans and schedules, coordinating release packages, managing build and test environments, executing installation and configuration activities, and implementing backout and rollback procedures. It also covers training, documentation, and communication to stakeholders, as well as post-implementation verification and review to confirm that the service operates as intended.

It interfaces with Release Management, Change Management, Service Validation and Testing, Asset and Configuration Management, and Service Operations. Roles commonly involved include Deployment Manager, Release Manager, Change Advisory Board representatives, service owners, and technical leads.

Key activities typically encompass packaging and distribution of release components, installation, configuration, data migration where applicable, and monitoring during rollout. Metrics include deployment success rate, failure rate or backout frequency, lead time for deployment, time to restore service, and number of incidents attributed to deployment.

Best practices emphasize standardized release packages, automation of build and deployment through CI/CD and deployment tools, and clearly defined backout procedures. Deployment Management is closely aligned with DevOps and continuous delivery initiatives, which seek to increase speed and reliability of deployments while reducing risk.