zaaksgericht
Zaaksgericht is a term used to describe a way of organizing public administration and service delivery around individual cases, or "zaken," rather than around departments or isolated tasks. A zaak represents a specific subject or request from a citizen or business, with a defined start and end, a dedicated file, and an auditable history. The aim is to deliver end-to-end service for each zaak, often supported by digital case management systems that track progress, assign tasks to multiple actors, and enable transparent communication with the requester.
In practice, zaaksgericht werken involves managing the full lifecycle of a zaak: intake, assessment, processing, decision,
Benefits of a zaaksgerichte approach include increased transparency, shorter turnaround times, improved cross-department coordination, more consistent
Challenges may include managing organizational change, ensuring data privacy and quality, achieving interoperability between disparate information