requester

A requester is an individual or organization that initiates a request for information, goods, or services. The term is used across various fields to identify the party that seeks something from another party, such as a service provider, supplier, or administrator, and is distinct from those who fulfill, review, or approve the request.

In information technology and service management, the requester is the person who submits a ticket or service request. The requester describes the issue or need, provides relevant context, and sets the priority, while technicians, agents, or automated systems handle fulfillment, escalation, or resolution.

In procurement and supply chain contexts, the requester creates a purchase requisition that specifies the required items or services, quantities, delivery dates, and any constraints. The procurement team or vendors respond with quotes, approvals are obtained, and orders are placed to satisfy the request.

In government and records management, a requester is the individual or organization seeking access to documents or data under applicable laws and regulations. Agencies may require verification, disclose information subject to exemptions, and assess any fees or processing times.

In data privacy and research settings, a requester may seek access to personal data or restricted materials, or request correction or deletion of data. Requests are typically subject to verification, policy guidelines, and governance by data protection or archival rules.

Overall, the role of the requester is defined by organizational procedures and legal frameworks that specify required information, timelines, and any imposed costs or restrictions.