täisteenust

Täisteenust is a term used in Estonian business language to describe a full-service package that covers all stages of a project from planning to execution and ongoing support. It typically implies that a single provider handles the complete solution, reducing the need for the client to manage multiple suppliers.

Etymology and usage: The term combines täis meaning "full" and teenus meaning "service." It is commonly used in marketing and procurement to signal integration, convenience, and coherence across activities such as consulting, design, implementation, and after-sales service.

Application: Täisteenust is applied across several sectors, including IT, marketing, construction, logistics, hospitality, and events. In practice, a täisteenust agreement may specify a bundled package with defined milestones, deliverables, and service levels, often supported by a service level agreement (SLA).

Comparison and models: It contrasts with osaline teenus or à la carte arrangements, where clients select individual components from separate providers. Providers may offer tiered täisteenust packages (for example, basic, standard, premium) with different scopes of work and response times.

Benefits and considerations: Potential advantages include simplified procurement, better integration, streamlined communication, and predictable budgeting. Potential drawbacks include higher upfront costs, less flexibility to mix and match vendors, and dependence on a single point of contact for all issues.

In Estonia and in the broader Baltics, täisteenust is a common term in B2B contracts and marketing, reflecting a demand for comprehensive, one-stop solutions rather than piecemeal delivery.