telefonköer
Telefonköer, commonly known as telephone queues or call waiting lists, refer to the practice of managing incoming calls by placing callers in a sequential order of waiting until an available operator or service is ready to assist them. This system is widely used in customer service centers, call centers, and public service hotlines to ensure efficient handling of high call volumes.
The concept of telefonköer emerged with the expansion of telephone networks in the early 20th century, as
Modern telefonköer systems often incorporate features such as callback options, estimated wait times, and priority handling
While telefonköer help manage call volume and ensure fair service distribution, they can also lead to frustration