softphoneasiakasohjelmistot

Softphone asiakasohjelmistot, often referred to simply as softphones, are software applications that allow users to make and receive voice and video calls over the internet using a standard computer or mobile device. Unlike traditional hardware phones that connect to a telephone network, softphones utilize Voice over Internet Protocol (VoIP) technology. This means they transmit voice data in digital packets across the internet.

These applications typically offer a user interface that mimics a traditional desk phone, featuring buttons for dialing, answering, holding calls, and accessing voicemail. Many softphones also include advanced features such as contact management, call history, instant messaging, presence indication (showing if a contact is available), and conferencing capabilities. They can be integrated with other business applications like Customer Relationship Management (CRM) systems to provide a more unified communication experience.

Softphones are widely used by businesses for cost savings, flexibility, and enhanced communication features. They eliminate the need for dedicated hardware phones and can be used from virtually any location with an internet connection, supporting remote work and mobile employees. For consumers, softphones can offer a cheaper alternative to traditional phone services, especially for international calls. Installation is usually straightforward, often involving downloading and installing the software from a provider's website or an app store.