servicepoints
Servicepoints are locations or endpoints at which a service is delivered or accessed. They can be physical sites where customers interact with staff or automated systems, or digital interfaces through which services are requested, executed, or monitored. The concept emphasizes a defined point of interaction within a larger service delivery network, rather than the entire process.
In practice, servicepoints appear in many sectors. In retail and public services, servicepoints include service desks,
Key considerations for servicepoints include reliability, accessibility, and security; clear service level expectations; and consistent interfaces
Servicepoints are a basic element of omnichannel service delivery and distributed architectures. Examples include physical service