procesowner

Procesowner is a role in organizational process management responsible for the end-to-end ownership of a business process. The procesowner has ultimate accountability for the process outcomes and for ensuring that the process delivers its intended value, complies with relevant policies, and remains aligned with strategic objectives. The term is commonly used in Dutch-speaking organizations and in international frameworks that adopt similar concepts.

Key responsibilities include defining the process purpose, scope, and ownership; establishing performance indicators and targets; monitoring and reporting on process performance; maintaining process documentation; and leading improvement initiatives. The procesowner also oversees governance, risk and controls related to the process, and ensures that changes are properly reviewed and approved. In many settings, the role acts as the primary liaison across functions that execute or touch the process, such as operations, IT, finance, and compliance.

Authority and governance: The procesowner typically has the authority to approve changes to the process and to allocate resources for improvements. The role is usually part of a formal process governance structure and reports to a process governance board or executive sponsor. It collaborates with process managers, designers, analysts, and other stakeholders to ensure that the process design, execution, and improvement efforts deliver value and compliance.

Methods and examples: Process improvement methods commonly associated with the role include PDCA, Lean, and Six Sigma. Common process domains with a designated owner include order-to-cash, procure-to-pay, incident management, and customer onboarding.