performancesupporting
Performancesupporting, or performance support, is the practice of providing real-time resources and guidance to help workers perform tasks accurately and efficiently within their normal workflow. The emphasis is on just-in-time assistance rather than formal training, often delivered through digital tools embedded in work systems and accessible across devices.
Key components include job aids, checklists, templates, on-screen prompts, embedded help, micro-learning modules, knowledge bases, and
Design and implementation principles focus on relevance, unobtrusiveness, accuracy, and up-to-date content, with an emphasis on
Participation by stakeholders, continuous improvement, and alignment with organizational performance goals underpin effectiveness. Benefits include shorter