oppfølgingsfasen

Oppfølgingsfasen refers to the phase in a project, program, or implementation process that follows deployment or go-live. Its purpose is to ensure that intended benefits are realized, that the solution operates as intended, and that learning from deployment is captured. The phase focuses on monitoring performance, providing support, and making adjustments based on user experience and operational data.

During oppfølgingsfasen, activities typically include ongoing performance monitoring and reporting, incident and problem management, maintenance planning, user adoption tracking, training and knowledge transfer to support staff, and updating documentation and processes. Risk management is often continued with reassessment of threats and opportunities, and changes or optimizations are prioritized and handled through formal change control where applicable. Methods such as KPI dashboards, post-implementation reviews, user surveys, and audits are used to evaluate success and identify improvement areas.

Deliverables in this phase commonly include performance and status reports, updates to service levels and maintenance plans, a backlog of enhancements or fixes, a lessons-learned log, and revised operational documentation. The phase engages stakeholders from the sponsor, users, operations, and suppliers, and often spans beyond a single project lifecycle as part of ongoing operations or a transition to steady-state support. It is typically linked to both the completion of deployment and the initiation of continuous improvement activities; in some contexts it may culminate in formal project closure or transition to routine maintenance.

Examples cover IT systems post-implementation, construction defect liability follow-up, medical follow-up after treatment, and product or service refinements driven by user feedback.