kokonaislaadunvarmistusta
Kokonaislaadunvarmistus, often abbreviated as TQM (Total Quality Management), is a management philosophy that emphasizes continuous improvement and customer satisfaction. It originated in Japan after World War II and has since been adopted globally by organizations across various sectors. TQM focuses on involving all employees in the pursuit of quality, from the design stage to the delivery of a product or service.
The core principles of TQM include a strong focus on the customer, employee involvement at all levels,
Implementation of TQM typically involves several steps, such as defining quality standards, identifying customer needs, establishing