håndteringsprosess

Håndteringsprosess is a systematic sequence of activities used to manage a particular item, event, or task from initial identification to final disposition. The aim is to ensure safe, compliant, and efficient handling, with traceability and accountability throughout the lifecycle. The term is commonly used in Norwegian quality management, risk management, safety, and operations contexts.

The scope includes handling of incidents, nonconformities, customer requests, materials, data, equipment, or hazardous substances. It interfaces with larger management systems such as ISO 9001, ISO 14001, or ISO 27001, and is designed to support continuous improvement and regulatory compliance.

Typical steps in a håndteringsprosess include identification and intake; classification and prioritization; assessment and decision-making; execution and implementation of corrective or preventive actions; verification and closure; and documentation and audit trails. The process often includes escalation paths, roles, and responsibilities, and a feedback loop to prevent recurrence.

Roles and governance involve employees reporting issues, supervisors or process owners granting authorization, and a designated function (such as quality, safety, or compliance) overseeing the process and ensuring records are kept. Tools may include standard operating procedures, checklists, risk assessments, change control, incident reporting systems, and maintenance or inventory software.

Outcomes and metrics typically focus on reduced risks, improved compliance, shorter resolution times, better traceability, and continuous improvement based on data gathered from the håndteringsprosess. The approach is adaptable to different industries and regulatory environments.