gæðastjórnunar

Gæðastjórnunar is an Icelandic term that translates to quality management. It encompasses the systematic efforts of an organization to ensure that its products, services, and processes meet or exceed customer expectations and relevant standards. This involves a continuous cycle of planning, implementing, monitoring, and improving quality-related activities.

The core principles of gæðastjórnunar often align with international standards like ISO 9001, emphasizing customer focus, leadership commitment, process approach, engagement of people, and evidence-based decision making. Organizations implement gæðastjórnunar to enhance efficiency, reduce waste, increase customer satisfaction, and maintain a competitive edge.

Key components of gæðastjórnunar include defining quality policies and objectives, establishing procedures and work instructions, training personnel, conducting internal audits, and implementing corrective and preventive actions. The ultimate goal is to foster a culture of quality throughout the organization, where every employee understands their role in achieving and maintaining high standards. It is a proactive approach rather than a reactive one, aiming to prevent defects and issues before they arise.