gæðamarkmiðum

Gæðamarkmið, often translated as quality objectives, are specific, measurable, achievable, relevant, and time-bound (SMART) goals that an organization sets to improve its products, services, or processes. They are fundamental components of a quality management system, guiding efforts to enhance customer satisfaction, operational efficiency, and overall business performance. These objectives are typically derived from the organization's quality policy and strategic direction, ensuring alignment with its overarching mission and values.

The development of gæðamarkmið involves identifying key performance indicators (KPIs) that will be used to track progress. These indicators might relate to defect rates, customer feedback scores, delivery times, or employee training completion. Regular monitoring and review of these objectives are crucial for assessing their effectiveness and making necessary adjustments. When well-defined and consistently pursued, gæðamarkmið foster a culture of continuous improvement within an organization, driving innovation and a sustained commitment to excellence. They provide a clear roadmap for action and a benchmark against which success can be measured, ultimately contributing to a stronger competitive position and enhanced stakeholder confidence.