gæðamarkmið

Gæðamarkmið, often translated as quality objectives, are specific, measurable, achievable, relevant, and time-bound (SMART) goals that an organization sets to improve its products, services, or processes. These objectives are fundamental to establishing and maintaining a quality management system. They provide a clear direction for the organization's efforts to meet customer expectations and regulatory requirements.

The process of setting gæðamarkmið typically involves understanding customer needs, identifying areas for improvement, and defining targets that can be tracked and evaluated. These goals can range from reducing defect rates in manufacturing to improving customer satisfaction scores in a service industry. They are not static and should be reviewed and updated periodically to ensure they remain aligned with the organization's overall strategic direction and evolving market conditions.

Effective gæðamarkmið are communicated throughout the organization, ensuring that all employees understand their role in achieving them. This clarity fosters a culture of quality where continuous improvement is valued. Performance against these objectives is monitored and analyzed, providing data that informs future decisions and corrective actions. Ultimately, gæðamarkmið serve as a critical tool for driving organizational excellence and ensuring long-term success.