digitalisering

Digitalisering refers to the integration and use of digital technologies to transform processes, products, and services across organizations and society. It encompasses changes in how information is created, stored, analyzed, and shared, as well as how work is organized and customer experiences are delivered. It is distinct from digitization, which is the conversion of analog information into digital form, and from digital transformation, which denotes broader strategic change within a system or economy.

The scope of digitalisering includes automation, data analytics, cloud computing, mobility, and connectivity through devices and networks. It involves technologies such as artificial intelligence, machine learning, the Internet of Things, and cybersecurity measures to protect data and systems. Digitalisering affects the private sector, public sector, and civil society, driving new capabilities and enabling services that were not feasible with non-digital processes.

Impacts of digitalisering can include productivity gains, more personalized products and services, and the emergence of new business models and revenue streams. It also influences public services, enabling e-government and digital health, education, and social services. At the labor level, digitalisering can create new job opportunities while altering demand for certain skills and roles, potentially causing displacement in some areas.

Challenges and considerations include privacy and security risks, the digital divide and unequal access to technology, skill gaps and retraining needs, interoperability and standards, and the costs and governance of digital investments. Policy attention often focuses on creating favorable conditions for adoption, innovation, and inclusive digital growth, measured through indicators of connectivity, usage, and digital skills.